Getting logs out of Autograph

When the application is not starting correctly, you may need to contact support so that they can help you resolve the situation. In most cases, they will need detailed informations as to what's happening. To do that, you can first try to start Autograph with logs enabled to give more context to the support team.

Windows

Start cmd.exe (from the Windows search menu). This will open up a command-line terminal.

In the terminal, first type the following command and press Return:

set QT_LOGGING_RULES=la.*

This commands sets the QT_LOGGING_RULESenvironment variable to indicate Autograph to produce more logs. Note that the support may ask you to vary this command to activate more logs.

Then start Autograph from the command line like so:

C:\Program Files\Autograph2025.1v3\bin\Autograph-bin.exe --show_console

You may need to adjust the path to where Autograph is actually installed on your system. Once started, Autograph will produce many output in the console window. Please take a screenshot or copy all text (from the beginning of the console to the end) in a text editor, and then send it to the support team.

Linux/macOS

Start the terminal. Type the following command:

export QT_LOGGING_RULES="la.*"

This commands sets the QT_LOGGING_RULESenvironment variable to indicate Autograph to produce more logs. Note that the support may ask you to vary this command to activate more logs.

Then start Autograph from the command line like so:

On macOS:

/Applications/Autograph2025.1v3_41125/Autograph.app/Contents/MacOS/Autograph-bin

On Linux:

/usr/Autograph2025.1v3_41125/bin/Autograph-bin

You need to adapt the path to where Autograph is actually installed on your computer (and the version)

Then once the application exits, copy all the content from the terminl from the begining and send it to the support team.